How we get involved

How we get involved

There are a number of reasons why we might become involved in a child's life. Usually it’s because someone gets in touch with us because they’re worried about the wellbeing of a child or young person they know. Sometimes it’s because there’s been an incident or emergency where the police have been involved.

Whatever the reason, we focus first and foremost on the needs of the child or young person. We work together with families and whānau to resolve any issues, and ensure whānau get the help and support they might need to provide a safe, stable and loving home.

What happens first?

When we’re first contacted, a social worker will ask questions about what’s happening and assess what should happen next.

This includes considering the urgency of the concern, finding out more about what might be happening, and deciding whether we need to be involved.

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How we might work with you

There are many different ways we might work with you, depending on our level of concern, and the needs and strengths of the child and their whānau.

It's all about gaining a good understanding of the issues, and forming a relationship based on trust and cooperation so that we can create the right outcome for the children.

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