Contact us

Contact us

If you believe a child is in immediate danger call:

POLICE ON 111

If you're worried about a child and want to make a referral or report a concern, call freephone: 

0508 326 459

Lines open 24/7, or email contact@mvcot.govt.nz

After hours

From 5pm – 8 am Monday to Friday, weekends and public holidays, social workers will only assess emergency situations. But we encourage you to call if you're unsure.

General enquiries

If your enquiry is not about a child but relates to our organisation eg policy, procedures, finance, training etc, you can still call our main line:

0508 326 459

Email enquiry@mvcot.govt.nz

Reporting a concern

Get in touch if you think a child or young person may be:

  • unsafe or in danger of harm
  • suffering from ill-treatment, abuse or neglect
  • Or you’re not sure if you should be concerned, and want advice, or just to talk things through.

A social worker will work out how urgent this is, and the best thing to do next.  

What we'll need to know when you get in touch:

  • what you're worried about
  • details of any incidents, including dates
  • details about the child or young person and their family, such as names and addresses.

Feedback and Complaints

We're keen to hear about your experience with us. Do you have any ideas about how we can improve our service?

Give us feedback